Privacy policy

Effective date: 24/09/2025

Data controller

Lanterne Volanti, Brusselseweg 483, 6218 HW Maastricht, The Netherlands
VAT: NL001824230B29 • KVK: 14110853
Email: info@lanternevolanti.com • Phone: +31 6 51322308

Historical note: Mille Belle Cose SRL ceased in 2020 and is no longer involved in our operations or data processing.

1) Scope

Applies to users of www.lanternevolanti.com and our services (account, purchases, support, optional newsletter). Excludes third-party sites/services we link to.

2) Data we process

• Account & orders: name, shipping/billing address, email, phone, products, payment status, order notes.
• Communications: customer service correspondence.
• Newsletter (optional): email/preferences (consent-based; no external newsletter provider active).
• Technical/usage: IP, device/language, visited pages, logs, cookies (see Cookie Policy).

3) Purposes & legal bases

• Contract performance/pre-contractual: account, order/payment/shipping, support.
• Legal obligations: accounting/tax retention.
• Consent: newsletter and non-essential/marketing cookies.
• Legitimate interests: security, fraud prevention, aggregated statistics.

4) Recipients & processors

• Payment providers (e.g., PayPal).
• Banks (ING) and collection services.
• Carriers (DHL) for delivery/tracking.
• Hosting/IT and technical maintenance (EU/EEA where possible).

We share only what is necessary and have appropriate data-processing agreements in place.

5) International transfers

Only where necessary and with appropriate safeguards (Standard Contractual Clauses and any required supplementary measures).

6) Retention

• Orders/invoices: up to 7 years (Dutch law).
• Accounts: while active or until we receive a deletion request.
• Customer service: typically up to 24 months after last contact.
• Newsletter: until you unsubscribe/withdraw consent.

7) Your rights

Access, rectification, erasure, restriction, portability, objection; withdraw consent at any time. Requests: info@lanternevolanti.com. You may also lodge a complaint with your supervisory authority.

8) Cookies

We use essential cookies (session, language, cart). With consent, we use analytics/marketing cookies. See our Cookie Policy. Non-essential cookies are set only after consent.

9) Security

Appropriate technical/organizational measures (HTTPS/SSL, access control, data minimisation). No system is 100% secure.

10) Minors

Our services target users 18+; if we become aware of under-18 data, we will delete it.

11) External links & social features

Subject to the respective providers’ policies; we are not responsible for their practices.

12) Operational & marketing emails

Operational emails (order, shipping, invoice) are necessary and non-promotional. Marketing/newsletter only with consent; unsubscribe any time.

13) Changes

We may update this policy; material changes will be announced on the site and apply from publication unless stated otherwise.

14) Contact

info@lanternevolanti.com • Postal: Lanterne Volanti, Brusselseweg 483, 6218 HW Maastricht, NL.

Governing language

The Dutch version prevails; translations are for convenience.